Ali Bahbahani and Partners

The Importance of Personalization: Effective Strategies for Enhancing Customer Experience

The Importance of Personalization

Personalization goes far beyond addressing customers by their names in emails. It involves delivering targeted experiences based on customer preferences, behavior, and needs. Personalization leads to better customer satisfaction, loyalty, and increased revenue. 84% of customers say being treated like a person, not a number, is crucial to winning their business . This illustrates how […]

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