Ali Bahbahani and Partners

From Empty Tables to Cultural Hubs: How Kuwaiti Hotels Can Win the Hearts of Locals

Introduction: A Personal Glimpse into Untapped Potential Not long ago, I dined at Ricardo, the storied Italian restaurant inside the St Regis Kuwait. Though renowned for its culinary finesse, the dining room was conspicuously quiet, no local patrons savouring the atmosphere or forging new memories. Another afternoon, I visited the Grand Hyatt near 360 Mall, […]

Closing the Branding Gap: Insights from My Luxury Travel Experiences

Hotel branding

In the world of luxury, few sectors can match the experiential richness offered by hotels and resorts. However, as Piers Schmidt rightly pointed out in his keynote address at Global Hospitality Talk, there is a significant gap between the brand value of luxury hotels and that of other luxury sectors such as fashion, jewelry, and […]

Innovations in Hospitality: Concept Development

Innovations in Hospitality

In an industry as dynamic as hospitality, staying ahead of the curve requires more than just following trends, it demands innovation, strategic foresight, and a deep understanding of market dynamics. As travellers’ expectations evolve, so must the concepts that shape their experiences. Whether in luxury hotels, boutique resorts, or cutting-edge restaurants, the key to success […]

The Importance of Choosing the Right Concept for the Right Location

Importance of Hotel Location

In the hospitality industry, aligning a hotel’s concept and location is critical to its success. The right idea in the right place can build customer loyalty and ultimately lead to long-term profitability. However, a mismatch between the concept and location can result in underperformance. Regardless of how well-executed the hotel’s services and amenities might be, […]

Creating Personalized Customer Experiences: A Path to Customer Satisfaction and Loyalty

Customer Personalization

In today’s competitive marketplace, personalized customer experiences have become a game-changer. Businesses that tailor their interactions to individual customer preferences significantly improve engagement, satisfaction, and loyalty. Research shows that personalization can increase revenues by 10 to 15%. Companies that prioritize personalized experiences are more likely to retain customers long-term. This article explores best practices for […]

Stay In Touch

Be the first to know about new arrivals and promotions