Ali Bahbahani & Partners

Mastering the Automotive Customer Journey in Kuwait: Boost Sales and Build Loyalty

Mastering the Automotive Customer Journey in Kuwait

The automotive market in Kuwait is thriving. In 2023, nearly 130,000 vehicles were sold, reflecting strong demand and a population eager for both luxury and technological advancements in mobility. For dealerships aiming to capitalize on this momentum, mastering the customer journey is essential. By understanding and optimizing each phase—from initial inspiration to post-purchase advocacy—you can […]

The Importance of Customer Journey Audits: Enhancing Satisfaction and Loyalty

Customer Journey Audit

Did you know that businesses that optimize their customer journey can see up to a 54% increase in customer retention? For industries like hospitality and automotive, conducting regular customer journey audits is not only beneficial—it’s essential for staying competitive. This article explores why auditing the customer journey is crucial, with insights from both the hospitality […]

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